Terms and Conditions

Warranty Exclusions

The 25-year warranty applies on all pre-finished floors with the Signature finish manufactured since August 1st 2002.
The 25-year warranty is applicable on all Wickham pre-finished flooring sold by Authorized Dealers/Distributors only.

The Wickham warranty will not apply in case of indentations, scratches, or damage caused by erosion, and spiked heel shoes.

Wickham will not accept any claim resulting from non-compliance with the recommendations listed on this website. Wickham may therefore not be held responsible for damage resulting from improper instructions, insufficient storage protection, poor maintenance, neglect, misuse, abuse, and non- maintenance of the proper humidity conditions.

Wickham disclaims any responsibility when its products are installed in a basement, or on a concrete floor or in rooms with radiant heating.

Product classification as rustic/tavern (Grade C), second quality imperfect or non-standard are not covered by this warranty. They are sold "as is".

Wickham cannot warranty fading due to sunlight. As time goes by, normal exposure to sunlight will slightly change the color of any hardwood floor. Shift your mats occasionally because they block sunlight. This discoloration is normal and is not due to a manufacturing fault.

Since hardwood is a natural product, your hardwood floor will continue to shrink and expand depending on seasons and humidity/heating conditions. Even if your hardwood floor is well installed the strips can shrink a little, depending on the period of the year. Those little spaces between the strips are normal and are not covered by this warranty.

Because wood is a natural, living material the reacts to the surrounding environment, it is possible that certain factors (e.g., unusual humidity levels, improper installation, improper handling, a lack of acclimatization, etc.) may cause cracks and/or splits to appear in certain strips of your floor. Boards with cracks and/or splits must be visible during installation and must be put aside for replacement for warranty coverage to apply. Once floorboards are installed, warranty coverage is no longer applicable because cracks and/or splits may result from various external factors out of the manufacturer's control.

For your warranty to be valid, you must have a copy of the original receipt and be the original owner of the floor.

Structural warranty
(Grading and Milling)

If you have doubts concerning the quality of the merchandise call your local authorized dealer BEFORE installing your floor within 30 days following the purchase. If a defect is only noticeable once a floorboard is installed, please stop the installation as soon as the defect becomes apparent and contact your local authorized dealer to have the defective materials replaced. Wickham Inc. will replace the defective wood that does not meet industry standards as long as the wood has not been installed.

Finish warranty

Send a claim notice to Wickham Inc. Within 25 years following the purchase, with a copy of the original receipt. Wickham Inc. reserves a period of 30 days, once a claim is received to inspect the product. During this period any attempt to repair, replace, or refinish will void this warranty. Wickham is not responsible for any indirect costs (labour, shipping etc.) arising from a claim.

Policies for return of merchandise:

No return of merchandise will be accepted without copy of the invoice.
All returns must be noticed within 30 days of the date of the purchase.
Boxes returned must be intact, not opened nor damaged.
Rustic grade is sold "as is". No return will be accepted for this grade.
Shipping fees, (including return of merchandise) will be the client's responsibility.